In this section, you’ll find everything you need to manage your account on shop.donaldson.com. Learn about the benefits of having an account, how to register, update your contact details, add team members, and access your account information. You’ll also find guidance on resetting your password, recovering your username, and troubleshooting login issues.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

 

Creating a Shop Donaldson account unlocks exclusive benefits, including:
•Order tracking, invoices, and access to your order history.
•Account management tools and company-specific pricing.
•Faster checkout with preloaded company information.
•Easy access to account-specific parts and quick ordering.

1. Click the Sign In link in the page header.
2. Select Register to access the registration page.
3. Fill out the required information and submit your form.
A Donaldson representative will review your request and send your login details.

1. Click the Sign-In link in the page header.
2. Enter your username and password.
3. Hover over the ˅ symbol next to your name in the header to access Account Info.

Yes, you can add team members by contacting your Donaldson Sales or Customer Service Representative. Profiles and access levels can be customized to fit your company’s needs.

Contact your Donaldson Sales or Customer Service Representative for assistance with updates to your account information.

If you forget your password:
1. Click customer Sign-In in the page header.
2. Select Forgot Password?, follow the prompts, and answer the security questions to reset it.

If you forget your username:
1. Go to Self Service Application
2. Click Forgot your Username, enter your registered email, and we’ll send it to you.
You can also reset your password, and enroll for self-service password setup from this page if needed.

Important: Ensure you’re enrolled in the self-service password reset feature. To successfully reset your password, it is crucial to remember your security questions and enter the exact answers as originally provided, otherwise, you will need to contact Customer Service for assistance. Passwords expire annually, and you’ll receive an email reminder before expiration.

To reset your password while logged into your account, follow these steps:

1. Hover over the ˅ symbol next to your name in the header.
2. Go to "My Dashboard".
2. Select "Account Info".
3. Click on "Reset Password".
4. Follow the prompts to create a new password.

Important: Ensure you’re enrolled in the self-service password reset feature. To successfully reset your password, it is crucial to remember your security questions and enter the exact answers as originally provided, otherwise, you will need to contact Customer Service for assistance.

1. Double-check your username and password, ensuring the correct case is used (login information is case-sensitive).
2. If you're certain your password is correct but still can't log in, try resetting it at this link. Self Service Application
3. If the issue persists, contact Customer Service via email, phone, or live chat (if available).

Find everything you need to place, track, and manage your orders. Learn how to add items to your cart, use Quick Order, request quotes, check order status, view backorders, and manage saved lists.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

To place an order, you can search and manually add filters and parts that display a price to your cart in regions where purchasing is available. Once all items are in your cart, you can proceed to checkout to finalize your purchase.
Registered users for faster ordering can use the Quick Order feature to upload part numbers in bulk or add them directly. Please note that only users with order permissions assigned to their accounts can complete purchases.

Yes, in certain regions, you can place an order as a guest without creating an account. If a product displays a price and an "Add to Cart" button, you can proceed to checkout as a guest user. Availability of this option may vary by country.

You can add items to your cart by clicking the Add to Cart button, which appears on the Search Results page or the Product Detail page. Registered users can also add items directly from the Quick Order page for faster processing. Please note that some items require minimum or multiple quantity selections to be added to your cart. Specific requirements will be indicated in notifications.

Use the Direct Part Entry feature on the Cart page to add more items without leaving the page.

Quick Order allows registered users to upload part numbers in bulk faster – via Direct Part Entry or by uploading an Excel File.

Direct Part Entry: Manually enter as many individual part numbers as needed.
Excel File Upload: Upload multiple parts using a spreadsheet template. This option works particularly well for orders with a large number of parts or parts that are re-ordered regularly. Detailed instructions are provided within the template.

Registered Users:
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, select the "Parts Detail View" to locate the Tracking Column.
4. Click the tracking number to view the latest updates for your order.

Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.

Contact your Donaldson Sales or Customer Service Representative to modify or cancel an order.
Important: Please be aware that you may not be able to modify an order if it has already been picked up or shipped from a Donaldson distribution center.

1. Click the Quote link in the page header.
2. Click the "Request Quote" or "Add Parts to Quote" options to add parts manually or use the downloadable Excel template. Detailed instructions are provided within the template.
3. Fill out the form and submit your request. Once submitted, you will receive a confirmation email and a Donaldson Sales or Customer Service representative will respond.

You can also create a quotation list by adding parts from the Search Results or the Product Detail page by clicking on the "Add to quote" button.

Quotation times vary depending on request complexity. Typically, you’ll receive a response within a few business days. For urgent requests, contact Customer Service.

Most registered users can view order history for up to two years.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section view your account order history and details.

Guest users cannot access order history but can review individual orders using their email and PO number.

Registered Users:
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, navigate to the Purchase Order View or Part Details View tab.
4. Use the Status column to filter and view orders based on their status.
5. Click on an order number to see the full order details.

Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.

Only registered users can view their backorders by following these steps:
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, select the Parts Detail View tab.
4. To download backlogged items, click Export Open Lines—this file will include all order lines with an Open or Picked status.

Registered users can check the reserved quantity and volume in their client dashboard under the "Orders" section.

To view the reserved quantity:
1. Go to the Part Details View tab.
2. Click on the order number.
3. Expand the row using the plus (+) symbol to see the Reserved Quantity.

Registered Users:
1. Log in and hover over the ˅ symbol next to your name in the header.
2. Select Lists to access or create new lists.
3. While searching for parts, you can add them to an existing list or create a new one directly from the search results or product pages using the "Add to List" option.
Lists can be edited, downloaded, and shared with your organization.

Guest Users: Save lists as Request for Quote submissions for follow-up with Donaldson.

Get details on product specifications, stock availability, and comparison tools. Learn about custom filtration solutions and the different purchasing options available for each product.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

Search for a part number to access the Product Detail Page where specifications, dimensions, technical information, and compatibility information are listed.

Guest Users: See general availability (e.g., "In Stock").
Registered Users: View specific inventory levels and replenishment schedules.

Use the Compare Parts tool to select up to three products. View specifications side by side and highlight the differences to determine the best option for your needs.

Yes, Donaldson offers custom filtration systems designed for unique application requirements. Our team can work with you to develop a filtration system that fits your unique needs. Contact our Customer Service or Sales Representatives for more information.

Add to Cart: Products available for direct purchase.
Buy Online: Products sold through official Donaldson distributors.
Add to Quote: For products requiring tailored pricing for larger orders.
Note: Depending on your region, you may see only one or a combination of these options.

Learn about available shipping options, costs, and delivery times. Find out how to track your shipment, create a new shipping address, expedite shipping, and manage order-splitting or same-day shipping requests.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

For registered users, the following shipping options may be available during checkout, depending on your region and account agreements:
•Donaldson-chosen freight: Donaldson selects the best shipping method for your order, and freight charges are added to your invoice.
•Customer-chosen freight: You select the best shipping method for your order, and freight charges are billed to your freight carrier account.
•Free freight: Available for orders that meet eligibility requirements—no shipping charges will be added to your invoice.

For guest users, a standard freight rate will be displayed during checkout and applied to your order.

If the Ship Entire Order Together checkbox is selected during checkout, all items shipping from the same warehouse will be shipped together.
If items have different requested shipping dates, the system will adjust them to match the latest requested date. If your order includes items from multiple warehouses, the latest requested date per warehouse will be applied.

Important: No items will be shipped until all parts in each warehouse are available in stock.

Depending on your account access level and region, some users may have the option to add a new shipping address when placing an order from the Cart. However, the new address must be within the same country as the billing address on file. If your access level does not allow you to create a new address or if you need a shipping address outside the country of sale, please contact Customer Service for assistance.

Shipping costs depend on the selected method, region, and existing agreements. During checkout, an estimated shipping cost will be displayed. Some orders may qualify for free freight.

Delivery times vary depending on the selected carrier and shipping method. The estimated delivery date will be provided after the order is placed.

Registered Users:
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Shipments" section. Tracking numbers are listed in the Tracking Column. 
4. Click the tracking number to view updates on the carrier’s website.

Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.

Depending on the region you are in, Donaldson ships to select international regions based on sales agreements. Availability and shipping options vary based on your location. Specific options and costs are provided at checkout.

Same-day shipping may be available for orders placed before the cut-off time, depending on product availability and your warehouse. Orders exceeding a certain number of lines are not eligible for same-day shipping, though the line limit may vary depending on your regional location.

Expedited shipping options, such as one-day or two-day delivery, are available in some regions. Select expedited shipping during checkout or contact Customer Service to arrange faster delivery.

This feature depends on your region. If available, use the Split link on the Shipping page during checkout to set different ship dates for your order lines. You can add as many new lines as needed. Once you’ve entered the quantities and selected the ship dates, click the Split Line button to confirm.

Find information on accepted payment methods, payment terms, and how to access invoices, receipts, and account statements.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

Registered Users: Pay using net terms or credit cards. Saved credit card details can be reused, or new information can be entered and optionally saved.
Guest Users: Pay with credit cards or cash with order (availability varies by region).
Important: Credit card payment options may not be available in all countries, as this varies by region.

Registered users with account agreements can select net payment terms at checkout, if applicable.

Registered Users:
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section to view your invoices. Please note: This section is visible based on your profile settings. China-based users can also find their Tax Fapiao # here.

Guest Users: 
Use the Order Tracking link and enter your email and PO number to view your invoice.

Registered Users:
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section to download your invoices as many times as you need. China-based users can also find their Tax Fapiao # here for download.

Guest Users: Download your invoice using the Order Tracking link with your email and PO number.

Only registered users can download account statements
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section
4. Use the "Download Summary" button for details on open and paid invoices. China-based users can use "Download Fapio".

Learn about our return policy, eligibility for order returns, potential restocking fees, refund processing times, and how to view or download credit memos.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

Depending on the region you are located in, returns of unused and non-defective products in salable condition are accepted only with prior written authorization. Please note that handling and restocking fees may apply. For more details, contact Customer Service.

Contact your Donaldson Sales Representative to confirm if an order is eligible for return and receive instructions for initiating the return process.

Yes, restocking fees may apply based on order details. Contact Customer Service for detailed return conditions.

Refund times vary by region and return details. Contact Customer Service for specific timelines.

Registered users:
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section
4. Go to the "Credit Memos" tab to view and download all your credit memos.

Find answers about the industries we serve, compliance with industry regulations, and how to navigate Shop.Donaldson.com. Learn how to contact a representative, search for parts globally, change your language or region, and troubleshoot error messages.

Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.

Donaldson serves a wide variety of industries, including aerospace, agriculture, construction, food and beverage, manufacturing, and transportation. Our filtration solutions are designed to meet the specific needs of each industry, supporting performance and efficiency across diverse applications.

Use the Contact Us link at the bottom of the website. Additional contact options for direct assistance, such as phone numbers or chat, may be available based on your region.

Refer to product specifications on our product pages or contact a Donaldson Sales or Customer Service Representative for more information on the relevant industry regulations and standards our filters comply with.

Shop.donaldson.com is your all-in-one platform for searching, ordering, and managing your filtration needs.

Guest Users can:
Search: Find parts by part number, competitive part number (cross-reference), equipment type, descriptions, attributes (e.g., dimensions, efficiency), or VIN (availability varies by region).
Request for Quote: Create and submit lists for quotes.
Find Distributors: Locate authorized Donaldson distributors using the Where to Buy tool if available in your region.
Order: Purchase parts that display pricing, depending on availability and your region.

Registered Users unlock even more:
Search: Access all advanced search features for faster results.
Order: Place bulk or repeat orders easily with the Quick Order tool and save time.
Manage: Track orders, shipments, invoices, payment methods, and saved lists—all from your personalized dashboard.

Yes, use the Global Search feature on the Search Results page to look up parts. If a product is available outside your region, a How to Buy button will guide you to Customer Service for availability and pricing.

Users can change the language for their region if such feature is available.
Registered Users with agreements in multiple regions can switch regions and languages using your profile settings. Note that items in your cart will not transfer between regions.

If you encounter an error message, contact Customer Service for assistance. Use the Contact Us link at the bottom of the website or the phone numbers and chat if available in your region.

Unless you have a prior written agreement signed by a duly authorized representative of Donaldson, all sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc..

To request the deletion of your account, please first contact your Sales Representative and inform them of your request. Once confirmed, your Sales Representative will coordinate with Customer Service to proceed with the account deletion.