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Frequently Asked Questions
Account Management
In this section, you’ll find everything you need to manage your account on shop.donaldson.com. Learn about the benefits of having an account, how to register, update your contact details, add team members, and access your account information. You’ll also find guidance on resetting your password, recovering your username, and troubleshooting login issues.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
•Order tracking, invoices, and access to your order history.
•Account management tools and company-specific pricing.
•Faster checkout with preloaded company information.
•Easy access to account-specific parts and quick ordering.
2. Select Register to access the registration page.
3. Fill out the required information and submit your form.
A Donaldson representative will review your request and send your login details.
2. Enter your username and password.
3. Hover over the ˅ symbol next to your name in the header to access Account Info.
1. Click customer Sign-In in the page header.
2. Select Forgot Password?, follow the prompts
If you forget your username:
1. Go to SailPoint and follow the prompts
1. Hover over the ˅ symbol next to your name in the header.
2. Go to "My Dashboard".
2. Select "Account Info".
3. Click on "Reset Password".
4. Follow the prompts to create a new password.
2. If you're certain your password is correct but still can't log in, try resetting it at this link. SailPoint
3. If the issue persists, contact Customer Service via email, phone, or live chat (if available).
Order Placement & Management
Find everything you need to place, track, and manage your orders. Learn how to add items to your cart, use Quick Order, request quotes, check order status, view backorders, and manage saved lists.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Registered users for faster ordering can use the Quick Order feature to upload part numbers in bulk or add them directly. Please note that only users with order permissions assigned to their accounts can complete purchases.
Use the Direct Part Entry feature on the Cart page to add more items without leaving the page.
Direct Part Entry: Manually enter as many individual part numbers as needed.
Excel File Upload: Upload multiple parts using a spreadsheet template. This option works particularly well for orders with a large number of parts or parts that are re-ordered regularly. Detailed instructions are provided within the template.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, select the "Parts Detail View" to locate the Tracking Column.
4. Click the tracking number to view the latest updates for your order.
Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.
Important: Please be aware that you may not be able to modify an order if it has already been picked up or shipped from a Donaldson distribution center.
2. Click the "Request Quote" or "Add Parts to Quote" options to add parts manually or use the downloadable Excel template. Detailed instructions are provided within the template.
3. Fill out the form and submit your request. Once submitted, you will receive a confirmation email and a Donaldson Sales or Customer Service representative will respond.
You can also create a quotation list by adding parts from the Search Results or the Product Detail page by clicking on the "Add to quote" button.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section view your account order history and details.
Guest users cannot access order history but can review individual orders using their email and PO number.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, navigate to the Purchase Order View or Part Details View tab.
4. Use the Status column to filter and view orders based on their status.
5. Click on an order number to see the full order details.
Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, select the Parts Detail View tab.
4. To download backlogged items, click Export Open Lines—this file will include all order lines with an Open or Picked status.
To view reserved quantity:
1. Go to the Part Details View tab.
2. Click on the order number.
3. Expand the row using the plus (+) symbol to see the Reserved Quantity.
1. Log in and hover over the ˅ symbol next to your name in the header.
2. Select Lists to access or create new lists.
3. While searching for parts, you can add them to an existing list or create a new one directly from the search results or product pages using the "Add to List" option.
Lists can be edited, downloaded, and shared with your organization.
Guest Users: Save lists as Request for Quote submissions for follow-up with Donaldson.
Product Information & Availability
Get details on product specifications, stock availability, and comparison tools. Learn about custom filtration solutions and the different purchasing options available for each product.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Registered Users: View specific inventory levels and replenishment schedules.
Buy Online: Products sold through official Donaldson distributors.
Add to Quote: For products requiring tailored pricing for larger orders.
Note: Depending on your region, you may see only one or a combination of these options.
Shipping & Delivery
Learn about available shipping options, costs, and delivery times. Find out how to track your shipment, create a new shipping address, expedite shipping, and manage order-splitting or same-day shipping requests.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
•Donaldson-chosen freight: Donaldson selects the best shipping method for your order, and freight charges are added to your invoice.
•Customer-chosen freight: You select the best shipping method for your order, and freight charges are billed to your freight carrier account.
•Free freight: Available for orders that meet eligibility requirements—no shipping charges will be added to your invoice.
For guest users, a standard freight rate will be displayed during checkout and applied to your order.
If items have different requested shipping dates, the system will adjust them to match the latest requested date. If your order includes items from multiple warehouses, the latest requested date per warehouse will be applied.
Important: No items will be shipped until all parts in each warehouse are available in stock.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Shipments" section. Tracking numbers are listed in the Tracking Column.
4. Click the tracking number to view updates on the carrier’s website.
Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.
Payment & Invoicing
Find information on accepted payment methods, payment terms, and how to access invoices, receipts, and account statements.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Guest Users: Pay with credit cards or cash with order (availability varies by region).
Important: Credit card payment options may not be available in all countries, as this varies by region.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section to view your invoices. Please note: This section is visible based on your profile settings. China-based users can also find their Tax Fapiao # here.
Guest Users:
Use the Order Tracking link and enter your email and PO number to view your invoice.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section to download your invoices as many times as you need. China-based users can also find their Tax Fapiao # here for download.
Guest Users: Download your invoice using the Order Tracking link with your email and PO number.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section
4. Use the "Download Summary" button for details on open and paid invoices. China-based users can use "Download Fapio".
Returns & Refunds
Learn about our return policy, eligibility for order returns, potential restocking fees, refund processing times, and how to view or download credit memos.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section
4. Go to the "Credit Memos" tab to view and download all your credit memos.
General Information
Find answers about the industries we serve, compliance with industry regulations, and how to navigate Shop.Donaldson.com. Learn how to contact a representative, search for parts globally, change your language or region, and troubleshoot error messages.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Guest Users can:
Search: Find parts by part number, competitive part number (cross-reference), equipment type, descriptions, attributes (e.g., dimensions, efficiency), or VIN (availability varies by region).
Request for Quote: Create and submit lists for quotes.
Find Distributors: Locate authorized Donaldson distributors using the Where to Buy tool if available in your region.
Order: Purchase parts that display pricing, depending on availability and your region.
Registered Users unlock even more:
Search: Access all advanced search features for faster results.
Order: Place bulk or repeat orders easily with the Quick Order tool and save time.
Manage: Track orders, shipments, invoices, payment methods, and saved lists—all from your personalized dashboard.
Registered Users with agreements in multiple regions can switch regions and languages using your profile settings. Note that items in your cart will not transfer between regions.
Frequently Asked Questions
Back to FAQ's
Account Management
In this section, you’ll find everything you need to manage your account on shop.donaldson.com. Learn about the benefits of having an account, how to register, update your contact details, add team members, and access your account information. You’ll also find guidance on resetting your password, recovering your username, and troubleshooting login issues.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
•Order tracking, invoices, and access to your order history.
•Account management tools and company-specific pricing.
•Faster checkout with preloaded company information.
•Easy access to account-specific parts and quick ordering.
2. Select Register to access the registration page.
3. Fill out the required information and submit your form.
A Donaldson representative will review your request and send your login details.
2. Enter your username and password.
3. Hover over the ˅ symbol next to your name in the header to access Account Info.
1. Click customer Sign-In in the page header.
2. Select Forgot Password?, follow the prompts
If you forget your username:
1. Go to SailPoint and follow the prompts
1. Hover over the ˅ symbol next to your name in the header.
2. Go to "My Dashboard".
2. Select "Account Info".
3. Click on "Reset Password".
4. Follow the prompts to create a new password.
2. If you're certain your password is correct but still can't log in, try resetting it at this link. SailPoint
3. If the issue persists, contact Customer Service via email, phone, or live chat (if available).
Back to FAQ's
Order Placement & Management
Find everything you need to place, track, and manage your orders. Learn how to add items to your cart, use Quick Order, request quotes, check order status, view backorders, and manage saved lists.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Registered users for faster ordering can use the Quick Order feature to upload part numbers in bulk or add them directly. Please note that only users with order permissions assigned to their accounts can complete purchases.
Use the Direct Part Entry feature on the Cart page to add more items without leaving the page.
Direct Part Entry: Manually enter as many individual part numbers as needed.
Excel File Upload: Upload multiple parts using a spreadsheet template. This option works particularly well for orders with a large number of parts or parts that are re-ordered regularly. Detailed instructions are provided within the template.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, select the "Parts Detail View" to locate the Tracking Column.
4. Click the tracking number to view the latest updates for your order.
Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.
Important: Please be aware that you may not be able to modify an order if it has already been picked up or shipped from a Donaldson distribution center.
2. Click the "Request Quote" or "Add Parts to Quote" options to add parts manually or use the downloadable Excel template. Detailed instructions are provided within the template.
3. Fill out the form and submit your request. Once submitted, you will receive a confirmation email and a Donaldson Sales or Customer Service representative will respond.
You can also create a quotation list by adding parts from the Search Results or the Product Detail page by clicking on the "Add to quote" button.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section view your account order history and details.
Guest users cannot access order history but can review individual orders using their email and PO number.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, navigate to the Purchase Order View or Part Details View tab.
4. Use the Status column to filter and view orders based on their status.
5. Click on an order number to see the full order details.
Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.
1. Log in to your account.
2. Go to "My Dashboard"
3. In the "Orders" section, select the Parts Detail View tab.
4. To download backlogged items, click Export Open Lines—this file will include all order lines with an Open or Picked status.
To view reserved quantity:
1. Go to the Part Details View tab.
2. Click on the order number.
3. Expand the row using the plus (+) symbol to see the Reserved Quantity.
1. Log in and hover over the ˅ symbol next to your name in the header.
2. Select Lists to access or create new lists.
3. While searching for parts, you can add them to an existing list or create a new one directly from the search results or product pages using the "Add to List" option.
Lists can be edited, downloaded, and shared with your organization.
Guest Users: Save lists as Request for Quote submissions for follow-up with Donaldson.
Back to FAQ's
Payment & Invoicing
Find information on accepted payment methods, payment terms, and how to access invoices, receipts, and account statements.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Guest Users: Pay with credit cards or cash with order (availability varies by region).
Important: Credit card payment options may not be available in all countries, as this varies by region.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section to view your invoices. Please note: This section is visible based on your profile settings. China-based users can also find their Tax Fapiao # here.
Guest Users:
Use the Order Tracking link and enter your email and PO number to view your invoice.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section to download your invoices as many times as you need. China-based users can also find their Tax Fapiao # here for download.
Guest Users: Download your invoice using the Order Tracking link with your email and PO number.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section
4. Use the "Download Summary" button for details on open and paid invoices. China-based users can use "Download Fapio".
Back to FAQ's
Shipping & Delivery
Learn about available shipping options, costs, and delivery times. Find out how to track your shipment, create a new shipping address, expedite shipping, and manage order-splitting or same-day shipping requests.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
•Donaldson-chosen freight: Donaldson selects the best shipping method for your order, and freight charges are added to your invoice.
•Customer-chosen freight: You select the best shipping method for your order, and freight charges are billed to your freight carrier account.
•Free freight: Available for orders that meet eligibility requirements—no shipping charges will be added to your invoice.
For guest users, a standard freight rate will be displayed during checkout and applied to your order.
If items have different requested shipping dates, the system will adjust them to match the latest requested date. If your order includes items from multiple warehouses, the latest requested date per warehouse will be applied.
Important: No items will be shipped until all parts in each warehouse are available in stock.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Shipments" section. Tracking numbers are listed in the Tracking Column.
4. Click the tracking number to view updates on the carrier’s website.
Guest Users:
1. Click the Order Tracking link in the page header (if available).
2. Enter the email address used to place the order and the PO number from your confirmation email to track your order status.
Back to FAQ's
Product Information & Availability
Get details on product specifications, stock availability, and comparison tools. Learn about custom filtration solutions and the different purchasing options available for each product.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Registered Users: View specific inventory levels and replenishment schedules.
Buy Online: Products sold through official Donaldson distributors.
Add to Quote: For products requiring tailored pricing for larger orders.
Note: Depending on your region, you may see only one or a combination of these options.
Back to FAQ's
Returns & Refunds
Learn about our return policy, eligibility for order returns, potential restocking fees, refund processing times, and how to view or download credit memos.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
1. Log in to your account.
2. Go to "My Dashboard"
3. Select the "Invoices" section
4. Go to the "Credit Memos" tab to view and download all your credit memos.
Back to FAQ's
General Information
Find answers about the industries we serve, compliance with industry regulations, and how to navigate Shop.Donaldson.com. Learn how to contact a representative, search for parts globally, change your language or region, and troubleshoot error messages.
Important: Please note that the responses in this section are for your general information. All sales are subject exclusively to the Donaldson Company Inc. General Terms and Conditions of Sale, which are available at Terms of Sale | Donaldson Company, Inc.
Guest Users can:
Search: Find parts by part number, competitive part number (cross-reference), equipment type, descriptions, attributes (e.g., dimensions, efficiency), or VIN (availability varies by region).
Request for Quote: Create and submit lists for quotes.
Find Distributors: Locate authorized Donaldson distributors using the Where to Buy tool if available in your region.
Order: Purchase parts that display pricing, depending on availability and your region.
Registered Users unlock even more:
Search: Access all advanced search features for faster results.
Order: Place bulk or repeat orders easily with the Quick Order tool and save time.
Manage: Track orders, shipments, invoices, payment methods, and saved lists—all from your personalized dashboard.
Registered Users with agreements in multiple regions can switch regions and languages using your profile settings. Note that items in your cart will not transfer between regions.
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